cSupport is an application that provides organizations with live chat support that emulates continued human contact or support. It provides the customers of an organization with a human-to-human experience and a personal touch. Readily available to provide support, cSupport removes the need to use or rely on completely automated customer service systems. Hence, rather that using email or voice recordings as support mechanisms when trying to resolve customer issues, the customers of an organization can be provided with cSupport, which is an effective live chat system that emphasizes a human approach to providing adequate customer service. CSupport can interface with many systems and can aslo provide organizations with a free trial period to test the application.Show more screenshots »
Dan Schultzer and Kasper Christensen founded cSupport in 2010. With locations in Denmark and Mexico, cSupport provides an intuitive system that organizations can tap into. The company is dedicated to social responsibility and helping others. Hence free lifetime versions of their software can be provided to various causes including trustworthy non-governmental organizations, schools, startups in new market areas such as in India and Latin America.
Other applicationa offer customer support functions to business too. For CSupport, the live chat feature is appealing because it guarantees that there will be another person at the other end and not simply a robotic interface which many other applications use. Hence organizations can eliminate the frustrations that come with predefined answers that a robot cannot navigate away from. cSupport provides the human interface for customer serviceand this is very appealing to organizations.
The cSupport application provides a professional look with navigation links in all the right places. Easy to use and get information from, it is clear what the application does and how users can begin using the application. An overview is presented as well as a tour. Pricing plans and details regarding free trials also provide clarity and conciseness.
Users can try all packages during a 14-day free trial period. However, after the trial period, to continue using cSupport, one of the available plans (the Plus Plan, the Premium Plan and the Pro Plan) need to be seslected. Registration occurs by providing information that can identify each individual or organization. Upgraded to higher accounts are also feasible.
cSupport pricing and signup involves selecting one of the available plans. The plans users can select include the Plus Plan, the Premium Plan and the Pro Plan. The plans vary based on the number of operators, concurrent sessions and predefined messages that are available to each user or account owner. Higher plans also offer features that lower plans do not have. Hence, there is more incentive to select higher level plans.
cSupport will be recommended to those organizations that require customer support in a manner that retains the beauty of human contact. Rather than losing customers, organizations can choose to use the cSupport application to acquire operators and active sessions that will assist with customer service functions. However, although cSupport has a wide connectivity range, there could still be some interface issues encountered.