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cSupport

Organizational Live Chat System


Tiny
Published 05/16/2012 and rated Ratingstars4 4 out of 5 stars
by Jess Meli
What can you use the app for?

cSupport is an application that provides organizations with live chat support that emulates continued human contact or support. It provides the customers of an organization with a human-to-human experience and a personal touch. Readily available to provide support, cSupport removes the need to use or rely on completely automated customer service systems. Hence, rather that using email or voice recordings as support mechanisms when trying to resolve customer issues, the customers of an organization can be provided with cSupport, which is an effective live chat system that emphasizes a human approach to providing adequate customer service. CSupport can interface with many systems and can aslo provide organizations with a free trial period to test the application.

cSupport screenshot
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What is the history and popularity of the app?

Dan Schultzer and Kasper Christensen founded cSupport in 2010. With locations in Denmark and Mexico, cSupport provides an intuitive system that organizations can tap into. The company is dedicated to social responsibility and helping others. Hence free lifetime versions of their software can be provided to various causes including trustworthy non-governmental organizations, schools, startups in new market areas such as in India and Latin America.

What are the differences to other apps?

Other applicationa offer customer support functions to business too. For CSupport, the live chat feature is appealing because it guarantees that there will be another person at the other end and not simply a robotic interface which many other applications use. Hence organizations can eliminate the frustrations that come with predefined answers that a robot cannot navigate away from. cSupport provides the human interface for customer serviceand this is very appealing to organizations.

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How does the web app look and feel to use?

The cSupport application provides a professional look with navigation links in all the right places. Easy to use and get information from, it is clear what the application does and how users can begin using the application. An overview is presented as well as a tour. Pricing plans and details regarding free trials also provide clarity and conciseness.

How does the registration process work?

Users can try all packages during a 14-day free trial period. However, after the trial period, to continue using cSupport, one of the available plans (the Plus Plan, the Premium Plan and the Pro Plan) need to be seslected. Registration occurs by providing information that can identify each individual or organization. Upgraded to higher accounts are also feasible.

What does it cost to use the application?

cSupport pricing and signup involves selecting one of the available plans. The plans users can select include the Plus Plan, the Premium Plan and the Pro Plan. The plans vary based on the number of operators, concurrent sessions and predefined messages that are available to each user or account owner. Higher plans also offer features that lower plans do not have. Hence, there is more incentive to select higher level plans.

Who would you recommend the application to?

cSupport will be recommended to those organizations that require customer support in a manner that retains the beauty of human contact. Rather than losing customers, organizations can choose to use the cSupport application to acquire operators and active sessions that will assist with customer service functions. However, although cSupport has a wide connectivity range, there could still be some interface issues encountered.

  • CSupport provides human contact with visitors
  • Users get inexpensive live chat for their organization
  • cSupport has gTalk integration
  • Multilingual cSupport live chat is also available on multilingual websites
  • cSupport provides support to entrepreneurs and startups in emerging markets


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cSupport pricing

Cheapest plan (per month) : $6.00

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English

English

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Spanish

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Dutch

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